Termination Notes
Before you terminate your lease contract, please check each clause of the written lease contract at your hand, including the notice period and short-term termination penalty.
I Termination notice
- You may not terminate your contract by phone. You will have to submit your request via the Termination Procedure Form or fill out the “Termination Notice Form” and notify us by e-mail, fax or mail.
- If you prefer to notify us by e-mail or fax or mail, you can download the Termination Notice Form from the Termination Procedure Form.
- In case of the Termination Procedure Form, the date of request, in case of e-mail and fax, the date of receipt, and in case of mail, the date of postmark will be the termination notice date.
- Please notify us after fixing the “termination date” since it is not possible to change or cancel the termination date.
- If the termination notice date results in the lack of the termination request period in the lease contract, a short termination notice penalty will be charged pursuant to the agreement.
- If a customer using account transfer requests cancellation in the month prior to the renewal month, the renewal fee may be transferred depending on the timing of the cancellation request, even if the cancellation is made before the contract term expires. The fee will be refunded at the time of cancellation settlement.
II Various procedures
Please complete the following procedures by yourself.
- Procedures for electricity, gas, water, postal service, newspapers, CATV, internet, etc.
*Please settle utility bills before your move-out date.
- Move-out, move-in, and other procedures at post offices and government offices
- Termination procedures for fire insurance (you may be entitled to a termination refund.)
*Please also complete the procedures for termination due to expiration of the contract term.
*If you have fire insurance other than those listed in (a) and (b) below, please contact your insurance company.
A. (a) If you are an insurance subscriber of Tokio Marine Millea SAST Insurance Co., Ltd.
/ Contact hours (weekdays) 9:30 am to 5:00 pm
B. (b) If you are an insurance subscriber of Tokio Marine & Nichido Fire Insurance Co., Ltd.
(Insurance Section, ISSEI SYOJI CO., LTD.)/Contact hours: 9:00 am - 6:00 pm (except Wednesdays)
III Attendance at move-out
Please specify the date you would like us to attend before the termination date.
If the attendance date is undecided, please contact us as soon as it is decided.
Attendance hours should be set within the hours of 9:30 am to 5:00 pm from May to September and 9:30 am to 4:00 pm from October to April.
Move-out attendance is not available during regular holidays (Wednesdays except the first week of February, March, and April), summer and winter holidays.
Please make sure that all of your belongings have been removed by the move-out attendance date.
IV Return of key(s)
- With the attendance of the party to contract (resident), key(s) must be returned after the room (for rent) inspection is completed.
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